We make a commitment to all our customers that we will continually strive to achieve the highest possible standards by providing the best quality interpreting and translation services. It is not enough for us to do a satisfactory job, we want to get it right and meet all our clients' high expectations every single time.
To make sure we maintain the extremely high standards we have set for ourselves, we are continually monitoring and evaluating our work and looking for ways it can be improved. Customer feedback is vital to us and we will listen and act on everything we are told so any issues can be quickly resolved and we can ensure total satisfaction.
Our policy of good business practice means we work hard to keep all our customers. We want you to keep coming back to eSense Translations time and again because we are good at what we do, we listen to our customers and we offer fantastic value for money.
Our quality management system has ISO 9001:2008 certification and we monitor every interpreting session to make sure it meets our standards using verified customer sign off. We also measure how well we are serving our clients against key performance indicators.
All our translation work is proofread and quality checked by a certified proofreader to make sure it is completely accurate and there are no mistakes.
We strive to work closely with all our customers, talking to them to make sure we are completely meeting their needs. All feedback, comments and suggestions are logged onto our client database record and addressed individually.
We always work with honesty and integrity because we are not satisfied unless you are.